ZIYOUHU Team promises you will receive the order once you finish the payment;
Once the package confirmed lost, we’ll resend you or refund, please don’t worry.
If you have any problem, please contact us first, we will solve it at your satisfaction.
Tracking information normally updates around 7 days, if you are worry; please feel free to contact us.
We are not responsible for undeliverable address. We reserve the right to charge the shipping fee again for returned items due to wrong address.
Item will be sent out by within 120 hours after clear payment (excluding weekend & holiday).
Occasionally, it may delay due to your local Customer clearance. If not get item after 60 business days, please contact us to solve it.
We are not responsible for duty or taxes of your country.
1) If for some reason you’re not satisfied with our service or product quality, please contact us within 3 days after
you get the package, you can return the products to us in original package and we will refund your money after we get the package! (Shipping cost is NOT refundable and you should responsible for the return shipping).
2) Although we test each item and they are packed professionally, few item(less than 0.1%) might be damaged during the shipping. You are welcome to contact us within 3 days after you receive your package about replacement.
3) Some items might be broken caused by improper use, we are always happy to offer any helpful repair service. Of course, you can send the broken items back to us and we will help you resolve the situation and charge reasonable repair fees.
If you are satisfied with our products and service, your positive feedback and 5 star praise will be highly appreciated.
If not, please don’t hesitate to contact us, we’ll try our best work the problems out positively.
We are not responsible for any custom duty or import tax.
All items will be packed without retail box
We will leave positive feedback after receiving the payment. Please contact us if you are not satisfied with the item after receive it.
All emails will be answered within 1 business day. If you do not receive our reply, please kindly re-sent your email and we will reply to you as soon as possible.
Please notice: We are not responsible for customs confiscations or punishment due to the destination country`s local Laws or regulations.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.